General Terms and Conditions

Terms and Conditions

Last updated: July 9, 2026

1. Identity of the entrepreneur

Koubaa Commerce (trading as BlastMate)
Juventastraat 133, 6846 XV Arnhem, Netherlands
Chamber of Commerce number: 65636104
Email: info@blastmate.co

2. Applicability

These terms and conditions apply to every offer from BlastMate and to every agreement concluded via this webshop between BlastMate and the consumer.

3. The offer and prices

All prices in the webshop are stated in euros and include VAT. Obvious mistakes or errors in the offer do not bind BlastMate. Promotions and discounts are valid as long as the promotion runs and while supplies last.

4. Payment

Payment is made via Shopify's secure checkout with the payment methods offered there (including iDEAL, credit card, PayPal, Apple Pay, and Shop Pay). Your data is sent encrypted.

Orders are processed and shipped within 1–3 business days. Delivery time is usually 2–6 business days within the EU. Shipping within the EU is free and includes track & trace. Stated delivery times are indicative; exceeding them does not entitle you to compensation, but you may dissolve the agreement if delivery still fails after an additional reasonable period.

You have the legal right to withdraw from the agreement within 14 days of receipt without giving reasons. In addition, BlastMate offers a 30-day money-back guarantee from the delivery date. Returns can be registered via info@blastmate.co. The product must be returned unused, undamaged, and in its original packaging. The costs of the return shipment are for the consumer, unless the product is defective or we have made a mistake. See our Returns Policy for the complete procedure.

7. Warranty

Every BlastMate device comes with a 12-month manufacturer's warranty on material and manufacturing defects, without prejudice to your statutory rights (conformity). The warranty expires in case of damage due to falls, moisture, improper use, or attempted repairs by the user.

8. Complaints and disputes

You can report complaints via info@blastmate.co; we will respond within 1–2 business days and aim for a resolution within 14 days. Dutch law applies to all agreements. You can also submit a dispute via the European ODR platform: ec.europa.eu/consumers/odr.